Terms & Conditions

NowFoundX is a QR-based service that helps a person who finds a tagged item contact its registered owner through supported website and app features. These terms cover the website, app, tags and related services.Contact: [email protected] · +91 88888 39114.

Use the service only for genuine lost-and-found communication and other expressly supported purposes. Register only items you own or are authorised to manage. Give accurate information, protect your account credentials, and report unauthorised use promptly. You are responsible for your own actions; you are not automatically responsible for incidents caused by a failure of our systems.

The intended account holder is an adult aged 18 or above. A minor should use the service only through a parent or legal guardian who manages the account. This service is not intended to locate or monitor children or other people.

A QR scan opens the relevant NowFoundX page. Available contact options depend on the tag, account, device, permissions, connectivity and service status. Audio or video calling requires compatible devices and a working internet connection. An owner who is logged out or unavailable may not receive a call.

A tag is not a GPS tracker, proof of ownership, insurance or an emergency response system. We do not promise that an item will be found, returned or protected from loss or theft. A Lost/Safe label reflects a user-set status and is not independently verified.

Do not use calls or messages to harass, threaten, impersonate or deceive anyone. Do not publish another person's contact details, location or recordings without a lawful basis. Share only information necessary for a genuine return. Use any location-sharing feature only with appropriate permission.

Before handing over an item, independently check the claimant's ownership. Choose a safe meeting place and avoid sharing passwords, OTPs or financial credentials. For urgent threats or suspected crime, contact the appropriate authorities. NowFoundX does not verify every finder or owner and does not guarantee their conduct.

You must not register stolen property, falsely claim ownership, clone or tamper with tags, scrape personal information, send spam, stalk people, exploit vulnerabilities, bypass access controls, interfere with calls, or use the platform unlawfully. Report suspected misuse to support. Any voluntary reward arrangement between users is their responsibility unless NowFoundX expressly offers and administers it.

Prices, taxes, delivery charges, validity periods and renewal terms must be shown before you pay. Orders are subject to payment confirmation and stated availability. Do not assume that a tag or service lasts forever or renews automatically; the terms disclosed at purchase apply.

Contact support with your order reference for a failed payment, duplicate charge, undelivered order, defective tag or service that does not match its description. Refund, replacement and cancellation requests will be assessed fairly under applicable consumer law and the terms disclosed at checkout. These terms do not exclude legally required remedies or impose a blanket “no refund” rule.

Features may be interrupted by maintenance, network failures, push-notification delays, device settings or external services. We may improve features and address security problems. Material reductions to a paid service will be handled with appropriate notice and any remedy required by law.

Hosting, notifications, calling and payments may involve external providers. Their applicable terms may also govern your direct use of their services. Using providers does not remove our own obligations to you.

We may restrict an account or feature when reasonably necessary to investigate abuse, protect users, comply with law or respond to security risks. Where practicable, we will explain the reason and offer a way to contact support; urgent action may be taken first. Restrictions should be proportionate.

You may stop using the service and request account closure through support. Uninstalling the app or logging out is not the same as requesting deletion. Any retention, refunds or outstanding obligations are handled under the Privacy Policy, purchase terms and applicable law.

NowFoundX branding, software and original website material are protected by applicable intellectual-property law. You receive only the permission needed to use the service as intended. You retain rights in information you submit and allow us to process and display it only as needed to provide the requested features, protect the service and comply with law. Do not submit material that violates another person's rights.

To the extent permitted by law, we do not guarantee uninterrupted service, successful recovery, the accuracy of user-supplied information or another user's behaviour. We are not responsible for losses caused solely by misuse, false user claims, or circumstances outside our reasonable control.

To the extent permitted by law, we exclude indirect or consequential losses, including lost business opportunities, arising from use of the service. This does not exclude liability for our fraud, wilful misconduct, gross negligence, or any liability or consumer remedy that cannot lawfully be limited. It does not remove duties imposed by privacy or consumer law. We do not require you to waive all claims merely by using the website.

Contact [email protected] with a description and relevant order or tag reference. Do not send passwords, authentication tokens or unnecessary personal information. We will aim to acknowledge complaints within 48 hours and resolve them within one month, or within any shorter period required by law.Indian law governs these terms, subject to mandatory protections that apply to you. You retain access to competent consumer forums, regulators and courts. No exclusive venue or compulsory arbitration is imposed here.

We may update these terms for changes to the service or law. The published effective date will identify the current version. We will provide appropriate notice of material changes and obtain consent where required. Changes will not retrospectively remove rights relating to completed purchases or existing complaints.